Refund & Returns Policy

At KayElla, every piece is made to order with intention and care.

Creating items this way allows us to reduce waste and ensure each order is prepared especially for you.

Because our products are made to order, we’re unable to accept returns or offer refunds for change of mind or incorrect sizing. We kindly encourage you to review the size guide provided on each product page before placing your order.

If There’s an Issue With Your Order

If your item arrives damaged, faulty, or you’ve received the wrong product, please don’t worry — we’re here to help.

Contact us within 7 days of delivery at hello@kayella.co.uk with:

• Your order number

• Clear photos of the issue

• A short description of the problem

Once reviewed, we’ll arrange a replacement or refund where appropriate.

Order Changes & Cancellations

As each piece enters production shortly after purchase, we’re unable to guarantee cancellations once processing has begun. If you need to make a change, please contact us as soon as possible and we’ll do our best to assist.

Delivery

Orders are made to order and typically arrive within 3–7 business days.

Thank you for choosing KayElla and for supporting intentional, made-to-order pieces.