Terms of service

1. Overview

Welcome to KayElla. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use our Services.

You must be at least 18 years old to make a purchase from this website.

2. Products

We make every effort to display products accurately. However, colours and appearance may vary slightly depending on your device.

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

3. Orders

Placing an order constitutes an offer to purchase. An order is only accepted once you receive confirmation from us.

As many of our products are made to order, cancellations cannot be guaranteed once production has begun.

All purchases are subject to our Refund & Returns Policy.

Products are sold for personal use only and may not be resold without permission.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

Prices may change without notice. The price charged will be the price displayed at the time your order is placed.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the payment method provided.

5. Shipping & Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

If you experience delivery issues, please contact us and we will do our best to assist.

6. Intellectual Property

All content on this website — including designs, artwork, graphics, logos, text and branding — is the property of KayElla and may not be copied, reproduced or distributed without prior written permission.

Unauthorised use of our designs or content is strictly prohibited.

7. Third-Party Services

Our store is hosted by Shopify. While Shopify powers our website, all purchases are made directly with KayElla.

We are not responsible for third-party websites linked on our site.

8. Limitation of Liability

To the fullest extent permitted by law, KayElla shall not be liable for indirect or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any rights you are entitled to under UK consumer law.