Shipping policy

Order Processing

All KayElla pieces are thoughtfully made to order.

Processing times vary depending on the type of item purchased:

  • Apparel: Typically processed within 1–3 business days

  • Handcrafted art pieces: Processing times may vary and will be stated clearly on the individual product page

Please allow additional time during peak seasons or special releases.

Delivery Timeframes

Once dispatched:

  • Standard UK Delivery: Typically 3–7 business days (apparel)

  • Delivery times for handcrafted art pieces will be specified on the product page

Delivery timeframes are estimates and may vary due to courier delays or circumstances outside of our control.

Important

Where processing or delivery times differ, the timeframe shown on the product page at the time of purchase will apply.

Shipping Confirmation

You will receive a confirmation email once your order has been dispatched. Tracking information will be provided where available.

Delays & Address Accuracy

KayElla is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs processing

  • Incorrect shipping information provided at checkout

If you notice an issue, please contact us as soon as possible and we will do our best to assist.

Contact

For shipping queries, please contact:

hello@kayella.co.uk